May 16, 2017
NEW YORK — Some Starbucks customers are posting on social media that they were getting their drinks for free because of a payment system outage.
Starbucks Corp. spokesman Reggie Borges says a "limited number" of stores in the United States and Canada were temporarily offline as a result of an overnight technology update. As of Tuesday afternoon, he said "virtually" all the stores were back up and running again, with the few remaining stores scheduled to be back up shortly.
A customer posted on Reddit to say his/her morning coffee was free after registers were down at the Starbucks at 16th and Walnut streets in Center City about 8 a.m. "Just got free coffee ... maybe you can too."
On Starbucks' Twitter account, the company was apologizing to customers, including one who said her store was unable to sell her a latte.
@LtCmdrKeene We’re so sorry for the inconvenience. We are aware of the situation and are working to get it resolved.— Starbucks Coffee (@Starbucks) May 16, 2017
Starbucks also suffered an outage in 2015 that prompted stores to close early, which the company blamed on an "internal failure during a daily system refresh."