June 21, 2016
A judge has ruled to allow two Starbucks customers in California to continue their lawsuit against the coffee corporation over a claim that Starbucks doesn't fill its lattes to the level advertised.
According to a Reuters report published by Time Magazine, the plaintiffs, Siera Strumlauf, of San Francisco, and Benjamin Robles, of Carlsbad, claim in the lawsuit that the metal pitchers used by Starbucks’ baristas to heat milk for its lattes have a fill line, that's too low, which results in too much empty space in its advertised 12-,16- and 20-ounce cups.
According to the lawsuit, Starbucks is cheating customers by 25 percent by not actually filling its cups up to size.
Time Magazine reported Starbucks spokesman Reggie Borges countered the lawsuit’s claim on Monday by saying that the company believes the lawsuit is "without merit", and he added that if a customer is not satisfied with a beverage, “we will gladly remake it.”
Last month, an Illinois woman reportedly sued Starbucks for $5 million over the amount of ice in customers' iced beverages, claiming customers who order cold drinks receive less than the advertised amount due to ice taking up space in cups.
Also earlier this year, Subway sub shop settled a class action lawsuit with several customers over allegations that its signature Footlong sandwiches were not actually a foot long.