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June 07, 2018

Comcast says phone outages mostly restored for business customers

Business Comcast
Comcast Center Thom Carroll/PhillyVoice

The Comcast Center in Center City.

An outage of voice services that knocked out phone lines for animal shelters, schools and other Comcast Business customers has been mostly resolved, the company said late Thursday morning.

Some customers were still experiencing issues, however. Comcast said any customer whose service was still out should contact them for assistance.

The nationwide outage began Wednesday afternoon. 

"Some Comcast Business customers may be experiencing issues with their Business Voice service," Vice President of Communications Jennifer Bilotta said in a Wednesday statement. 

"We are working to restore service to these customers as soon as possible. We appreciate our customers’ patience as we work to resolve the issue and will provide additional updates as they are available."

An outage map from DownDetector.net showed that the issue affected customers in the Northeast, West Coast, Florida and elsewhere. A map updated by Comcast showed that upwards of 20,000 customers in the Philadelphia area experienced voice outages, although that map did not indicate which outages were specifically related to the nationwide problem.


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Many local businesses reported the outage on social media, asking customers not to call their landlines and instead contact them by other means, such as email or social media. 

Among those affected include at least one emergency services department in Cumberland County, Pennsylvania, although the department noted residents could still call 911.