January 26, 2021
A major internet outage is affecting Verizon FiOS customers on the East Coast of the United States on Tuesday, disrupting access to numerous services from Zoom to Gmail, Slack, Amazon Web Services and Google Classroom.
A Verizon spokesperson told PhillyVoice late Tuesday afternoon that an issue with its fiber optic network had been resolved, though residual service issues may persist.
"An internet issue impacting the quality of our Fios service throughout the Northeast has been resolved, and network performance and service levels are returning to normal," the spokesperson said. "We are working to identify the root cause."
An outage map from Downdetector.com shows most of the reported complaints are coming from the Northeast U.S. More than 22,000 users had reported problems with Verizon Fios by early afternoon Tuesday. The issues began to surface around 11 a.m.
Philadelphia is among the cities where there was a reported spike in outage complaints, along with Brooklyn and Queens in New York City, Pittsburgh, Baltimore and Washington, D.C.
Some Twitter users reported their Verizon service disruptions on Tuesday, including several complaints that received a reply from Verizon Support. The company indicated the issues stem from a fiber optic cable that was cut in Brooklyn.
We have been informed of a potential outage in the area and our technicians are working to resolve as quickly as possible. You may visit https://t.co/MFnsE6wLnF for updates once the issue is confirmed.— Verizon Support (@VerizonSupport) January 26, 2021
There is a fiber cut in Brooklyn. We have no ETR, as of yet. You can use the MY Fios app for updates. *EAG— Verizon Support (@VerizonSupport) January 26, 2021