August 19, 2015
After 34 years of service in a variety of roles with SEPTA, General Manager Joseph M. Casey announced Wednesday that he will retire at the end of September.
Casey, who has been SEPTA's GM since 2008, joined the company in 1982 and started out as Chief Financial Officer and Treasurer before rising to senior management positions in Internal Audit and Finance.
Among his many accomplishments over the years, Casey is credited with successfully establishing balanced operating budgets, streamlining expenses and reducing costs despite the challenges of mounting healthcare and fuel costs.
“It has been a privilege to lead this organization, and I thank the SEPTA Board for the opportunity,” Mr. Casey said. “I also want to thank my staff for their efforts over the years, as well as the entire SEPTA organization for their dedication to serve the citizens of this region.”
One of Casey's most influential contributions was his creation of the "Four Cs" that drive SEPTA's Customer Service and Advocacy Division: Cleanliness, Convenience, Courtesy, and Communication. He has also steered SEPTA toward leadership in sustainability through alternative energy initiatives and recycling programs.
Casey will leave SEPTA amid record ridership and a secure funding source in Act 89 to provide critical infrastructure improvements for transportation in Pennsylvania.
“During my time as General Manager, I committed our organization to improve the customer experience – and I can say with confidence that these efforts will only grow stronger moving forward,” Casey said. “With dedicated funding for capital improvements, resulting from state Act 89, we will have resources to further enhance the riding experience for our customers, improve reliability and preserve the transit system for future generations.”