December 16, 2025
Smith Collection/Gado/Sipa USA
Uber allegedly signed customers up for its Uber One subscription service without their consent, made it difficult to cancel and charged users before their free trials ended.
Pennsylvania and New Jersey have joined a multi-state lawsuit against Uber, alleging the rideshare company charged customers subscription fees for Uber One without their consent and made it "difficult, time-consuming and far from simple" to cancel a trial membership.
Uber One is a service that promises savings on Uber rides and meals ordered through Uber Eats. The subscription costs $9.99 per month, or $96 per year, but Uber offered free trials of up to three months. Customers could "cancel anytime," according to in-app messaging, but the lawsuit argues this was not the case.
Users who tried to cancel Uber One before their free trial ended often struggled through dozens of prompts and screens, court documents say, and had to contact customer service if their request fell within 48 hours of the auto-renewal window. Uber allegedly did not provide a customer service number. Customers who did manage to contact a customer service representative reported waiting "hours or up to a full day" for a response, during which time Uber charged the subscription fee. The company also repeatedly processed charges before the free trial ended, the suit claims.
The 63-page complaint further alleges that users who received confirmation their request had processed and they would not be charged in the future were automatically billed again. In some cases, the lawsuit claims, customers canceled their credit or debit cards to stop the charges, only for Uber to bill other cards previously used to book rides or food deliveries.
“I signed up for Uber Eats (Uber One) via their application," one customer complaint in the court documents reads. "I cancelled their app when given the opportunity to cancel. Uber One still charged my checking account the monthly fee in the amount of $9.99 three times after cancelling. I reached out via chat, and I was refunded.
"A couple of months later, Uber One restarted charging my checking account for $9.99. As a result, I cancelled my bank card, and was issued a new one so that the unauthorized charges would stop. Uber One then attempted numerous times to charge my account. but was unsuccessful. Then Uber One charged my wife’s bank card (she used her bank card once to make a purchase prior to me cancelling my account)."
Some consumers claim Uber enrolled them in the subscription without their consent. Uber One subscribers also did not receive the advertised membership benefits, prosecutors argue. Although the service promised savings of $25 per month, many customers said they did not actually save that money. The lawsuit claims that Uber One subscribers still paid delivery fees, despite being promised no charge on eligible orders.
Perks like these are still promised on the Uber Eats website, which claims "members save $29 on average every month."
A coalition of 22 attorneys general, including Pennsylvania's Dave Sunday and New Jersey's Matthew Platkin, filed the lawsuit Monday alongside the Federal Trade Commission. The prosecutors cite numerous violations of federal and state consumer protection laws and seek a permanent injunction against future violations, restitution and attorney fees.
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