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May 07, 2015

Comcast to create 5,500 customer service jobs

The jobs will be added to new call centers in Arizona, New Mexico and Washington

Business Comcast
Carroll - Comcast Center Thom Carroll/PhillyVoice

The Comcast Center

Comcast announced Tuesday that it will create more than 5,500 customer service jobs as part of a multiyear strategic plan to improve customer service.

The jobs will be added to new call centers in Albuquerque, New Mexico; Spokane, Washington; and Tucson, Arizona. Additionally, Comcast pledged to be on time for all customer appointments by the third quarter of this year.

The strategic plan also includes renovations to hundreds of stores across the country, the development of new customer service technologies and investments in customer service training.

"This transformation is about shifting our mindset to be completely focused on the customer," Comcast Executive Vice President Neil Smit said in a statement. "It’s about respecting their time, being more proactive, doing what’s right, and never being satisfied with good enough. We’re on a mission and everyone is committed to making this happen." 

Last month, Mayor Michael Nutter released a cable franchise needs assessment that found 26 percent of Comcast subscribers in Philadelphia are dissatisfied with their overall service. Comcast disputed the report, claiming many of the findings were inaccurate, overstated or misleading.