June 07, 2018
An outage of voice services that knocked out phone lines for animal shelters, schools and other Comcast Business customers has been mostly resolved, the company said late Thursday morning.
Some customers were still experiencing issues, however. Comcast said any customer whose service was still out should contact them for assistance.
Outage Update: Phone services for most customers have been restored. Unfortunately, a small group continue to see issues. We are working hard to restore services to all and apologize for this inconvenience. For further assistance: https://t.co/0jurMjmRaQ— Comcast Business (@comcastbusiness) June 7, 2018
The nationwide outage began Wednesday afternoon.
"Some Comcast Business customers may be experiencing issues with their Business Voice service," Vice President of Communications Jennifer Bilotta said in a Wednesday statement.
"We are working to restore service to these customers as soon as possible. We appreciate our customers’ patience as we work to resolve the issue and will provide additional updates as they are available."
@comcastbusiness customers may still be experiencing an issue with their Voice service. We appreciate your patience as we continue to resolve. Please continue to check back here for more updates.— ComcastCares (@comcastcares) June 6, 2018
An outage map from DownDetector.net showed that the issue affected customers in the Northeast, West Coast, Florida and elsewhere. A map updated by Comcast showed that upwards of 20,000 customers in the Philadelphia area experienced voice outages, although that map did not indicate which outages were specifically related to the nationwide problem.
Many local businesses reported the outage on social media, asking customers not to call their landlines and instead contact them by other means, such as email or social media.
Among those affected include at least one emergency services department in Cumberland County, Pennsylvania, although the department noted residents could still call 911.
Due to a Comcast Business phone outage in our area, our phones are temporarily down.— Baker Street Bread (@BakerStBread) June 6, 2018
For any cafe customers/questions please email: email@example.com & for any of our wholesale accounts please email:... https://t.co/mUYCIdSIs3
.@comcastbusiness Our business phones are down in #Philadelphia. Outgoing calls are immediately busy signals. Phone rings on incoming but no connection. #ComcastOutage #ComcastDown #Comcast If you need to contact us, please email at firstname.lastname@example.org. We apologize.— Brian M. Fishman (@PhillyCrimLaw) June 6, 2018
Comcast Business is currently experiencing a telephone outage in our area. Please email us at narberthallergy@Gmail.com if you need to reach us.— Linda Green (@ldgreenmd) June 6, 2018
Our phone line is out!! We are OPEN! Email your orders in to email@example.com. Apologies for the inconvience!#Repost @livingwellvermont— Louie's Little Hut (@louieslittlehut) June 6, 2018
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We are experiencing outages from #Comcast; therefore, our phones are down. pic.twitter.com/pzjyo1pTXr
To all of our customers: We have just been informed by Comcast that there is an outage in our area. We want you to be aware that we are working on getting the issue resolved, and getting the phones up and running ASAP.— i-see optical lab (@iseeopticallab) June 6, 2018
June 6, 2018 Crefeld phone service is currently not working. Comcast promises to restore phone lines by 4pm. In the meantime, there is internet so emails are encouraged today!— The Crefeld School (@crefeldschool) June 6, 2018
Update on phone lines. We are receiving incoming calls but are unable to call out.— Glenolden Animal (@GlenoldenAnimal) June 6, 2018
Again Comcast is aware and working on the issue. It is an issue affecting Comcast business phone customers.
Our phone menu system (non-emergency line) is currently unavailable due to this outage, we apologize for the inconvenience - emergency calls are unaffected and users should continue to dial 9-1-1 https://t.co/fTLhbFsSnd— Cumberland Goodwill (@Co40EMS) June 6, 2018
We are having technical difficulties with our phones currently.— Ridley Park Florist (@RidParkFlorist) June 6, 2018
Comcast is currently experiencing an outage which is effecting our phone lines here at the shop.
Feel free to send us a message here on facebook or 610-308-6797.
We do apologize for this inconvenience.
Comcast has let us down again! Our phones are on the fritz but we are open so stop on in!— Gaetano's- PP (@gaetanospp) June 6, 2018
Our phone system is down due to a Comcast outage, please email firstname.lastname@example.org for any reservations, changes, questions, etc... we apologize for the issue!— Estia Restaurant (@EstiaRestaurant) June 6, 2018