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June 19, 2018

Sign hung in Dunkin Donuts offered coupons for reporting employees not speaking English

General manager of the Baltimore store was offering free coffee and pastries to people who reported this

Dunkin Donuts Racism
Stock_Carroll - Dunkin Donuts sign Thom Carroll/PhillyVoice

Dunkin' Donuts.

A Dunkin Donuts store in Baltimore offered customers coupons in exchange for reporting to the manager any store employees who were heard not speaking English.

A sign displayed in the store read that customers who provided the name "any of our staff shouting in a language other than English" to the store's general manager who receive a voucher for a free coffee and pastry, WBAL-TV first reported.

WBAL-TV apparently called the number listed on the sign, and the man who answered said the sign was old and that he was no longer the general manager. He admitted, though, to putting up a similar sign in the past because of customer complaints.

Buzzfeed News reported the manager no longer works at the store and the sign has been removed. But a Dunkin Donuts spokesperson could not confirm the manager's removal.

“While her intent was to address a customer service and satisfaction issue, the franchisee determined [the manager's] approach was inappropriate and confirmed the sign has been removed,” the spokesperson told Buzzfeed.