June 29, 2018
Just a few weeks after millions of Comcast customers were impacted by a nationwide outage of voice services, the cable giant responded Friday to reports around the country that internet and phone services were down again.
We’re currently experiencing a nationwide service interruption. We are working to have this resolved as quickly as possible.
— Comcast Business (@comcastbusiness) June 29, 2018
One of Comcast’s large backbone network partners had a fiber cut that we believe is also impacting other providers. It is currently affecting our business and residential internet, video and voice customers. We apologize and are working to get services restored ASAP.
— Comcast Business (@comcastbusiness) June 29, 2018
We identified 2 unrelated fiber cuts to our network backbone providers. Our engineers are restoring services to business & residential internet, tv & voice customers. Apologies to those affected. If still having issue, use https://t.co/P6Ac7dZ5h4 to DM.
— ComcastCares (@comcastcares) June 29, 2018
Complaints began to roll in at around 12:30 p.m. on Friday as customers experienced trouble connecting with the services. An outage map at Down Detector showed complaints coming from the both coasts, as well as cities in the midwest, Texas and other western states by about 2 p.m.
Some customers also reported on social media about connectivity problems with the Philadelphia-based company's TV and credit card systems services.
Newest Comcast outage map.
— Salty Old Liberal 🍄♍️ (@Lanesbsean) June 29, 2018
That’s a big blossom in the northeast. Boston and New York. Major media centers. pic.twitter.com/M8hyIPSmRY
"We identified two separate and unrelated fiber cuts to our network backbone providers," a Comcast spokesperson said in a statement. "Our engineers worked to address the issue immediately and services are now being restored to business and residential internet, video, and voice customers. We again apologize to anyone who was impacted."
Hello. We are aware and working to restore services as quickly as possible. We apologize for the inconvenience. -ZL
— ComcastCares (@comcastcares) June 29, 2018
Many Comcast customers, as is custom, took the opportunity to share their dissatisfaction or sarcasm with the cable and internet giant.
Well, this Comcast outage is fun. Day 6 holed up in my apartment and I was finally getting some work done. I'm grateful to have a smart phone to explain what is happening.
— Dr. April C. Armstrong (@AprilCArmstrong) June 29, 2018
The only thing @comcast @Xfinity does consistently is have massive outages, possibly the worst company when it comes to actually providing the services you pay for.
— INFAMOUS™🇺🇸 (@Infamous_540) June 29, 2018
Comcast outage means I’ll be working over the weekend. @comcastcares can’t tweet because they have no internet either. 😂😂😂 #comcastoutage
— Andrea Huggins (@AMSHuggins) June 29, 2018
Multiple businesses, police and emergency services across the country took to social media to let customers know how they can be reached during the outage.
One customer, David Laughlin, left the following comment on PhillyVoice's Facebook page: "If the service we pay for isn’t working, then our bill should reflect that."
The outage earlier this month lasted through much of an afternoon before it was largely resolved by the following morning.
A Comcast spokeswoman told PhillyVoice around 4 p.m. Friday that most services had begun to come back online.
Check back for updates on this developing story.
